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FAQ

Is it possible to buy a new front or side panel?
Unfortunately, we do not offer replacement panels at this time. If your ...
How do I control the RGB lighting in my Kolink case?
Option 1: Control with your motherboard (software-based) If your mothe...
Can I buy an adapter to make my motherboard compatible with the RGB/ARGBs of my tower?
If your motherboard lacks the proper headers, it is not compatible with ...
I cannot control the RGB/ARGBs with my motherboard.
Controlling RGB/ARGB lighting via the motherboard requires compatible he...
The RGB button does not work.
If the RGB button isn’t working as intended, ensure that the wiring is c...
Can I buy a spare PSU cable?
We offer a variety of PSU cables for purchase through our partner stores...
My glass side panel broke. Can I replace it?
Unfortunately, it is not possible to purchase replacement panels. Some d...
How do I control my RGB/ARGBs with software?
RGB/ARGB lighting control can depend on your motherboard’s capabilities....
How do I control my fan speed?
To control the fan speed, check your motherboard manual for PWM (Pulse W...
My remote is lost, broken, or malfunctioning.
Unfortunately, we do not offer replacement remotes. As a workaround, man...
How long is the product warranty?
Some products include an extended warranty that exceeds the reseller's w...
Can I buy spare parts?
We don't currently offer spare parts or replacement components for our t...
Is there any general information about warranty conditions?
The above warranty conditions are subject to the law of the Federal Repu...
Are there any references to statutory warranty rights?
This manufacturer's warranty does not restrict the rights of the buyer a...
Are there any warranty exclusions? When can warranty claims not be asserted?
Warranty claims cannot be asserted in the case of: Regular inspections,...
Who is my contact person in the event of a warranty claim?
In case of warranty, buyers please contact the guarantor: Pro Gamersware...
How can I claim the warranty?
To claim the warranty, the customer must present the invoice or the rece...
What guarantee services are available?
If a defect occurs during the warranty period, Pro Gamersware GmbH will ...
How is my guarantee or warranty regulated?
The warranty period begins with the purchase of the products (invoice da...
How long do I have a warranty for my product?
Pro Gamersware GmbH grants the following product-related warranties to p...
Who is the manufacturer?
Information about the Manufacturer and GuarantorThe manufacturer is Pro ...
I can't find the information I need.
If you can't find what you're looking for, you can contact our support t...
Where can i buy a kolink product?
Have a look at our reseller overview https://kolink.eu/Home/where-to-buy-1/
My product is faulty. Where can I claim warranty?
For help with the warranty, please always contact the dealer where you b...
I want to buy an extra fan, where can I get it?
Unfortunately, it is not currently possible to order additional fans for...
I am missing a part. Where can I get it?
If your new tower or PSU is missing parts, cables, or other accessories,...
Where can I get the Umbra software?
My UMBRA Software does not work.
Not every one of our case models is compatible with the UMBRA Software. ...
My RGB seems to be faulty. What can I do?
Please check if every power connector from the case and/or fans is conne...